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Legal Notice

GDPR Personal Data Protection Information

Introduction

REFACOM SA was founded in 1991 with company number BE0446.021.836, located at Kesterbeeklaan 195 - 1651 LOT, is a company that sells packaging machines and consumables.

The data controller is Mrs. Vanessa Vanhamme, Director of the company.

Data processing

The flow of data comes from contact in person, by phone, email, or online in the contact area.

Data stored in our offices

  1. On our servers with Backup (sites and jobs in preparation)
  2. Client, computer and paper files

Access to the servers is restricted to people working internally for the company. All authorised persons are required to sign a confidentiality clause. Accounting data is stored internally within the legal deadlines. Except in the course of work or at the express request, we do not consult customer data (files, databases and miscellaneous information).

We do not share customer data with other companies (except for those necessary for the operation of Refacom)

This data is only used to manage commercial relationships. This is mainly contact data (name, address, etc.) and invoicing data (company number, VAT, account, etc.)

Cookies on our websites may exist in order to carry out audience measurements and the proper functioning of the sites (a legal notice, on the site in question, appears if this processing is present).

Links to the official website of the Belgian Commission for the Protection of Privacy: https://www.autoriteprotectiondonnees.be

By visiting our website and using our services, you understand and agree to how we handle personal data in accordance with our Privacy Policy. We respect your privacy and the right to control your personal data. Our guiding principles are simple. We will be open with what data we collect and why. Please take a moment to read them. It's important!

Privacy Policy

REFACOM respects your privacy and the right to control your personal data. Our guiding principles are simple. We will be open to informing you about what data we collect and why. We protect your data as if it were our biggest trade secret.

REFACOM's privacy policy describes what data we collect, the purpose of the processing, how you can control your own data and how to contact us. The DPO of REFACOM is the personally responsible person in accordance with these conditions and is responsible for the processing in accordance with the legislation in force.

What personal data do we collect?

REFACOM collects the information primarily from you as a customer. Examples of personal data we might collect are your company name, your name, and other contact details such as phone number, email address, or physical address. REFACOM may update your information from other public folders if necessary to maintain proper maintenance of the data repository.

REFACOM records personal data in connection with:

  • When you enter your email address or mobile phone number on the site.
  • If you contact us by email, phone, our websites and social media.
  • Your visit to our websites and when accessing our app, including but not limited to traffic data, location data, blogs, and other communication data, such as IP address, device type, operating system, and the type of browser used for the visit.

Collection with consent

By using our site, you consent to the use of personal data (company, name, telephone number and email address) that you enter into forms at various points on this site to be used for marketing purposes for the services to which you are exposed when you are asked to fill in your personal information. We also collect your IP address, location, and interests in order to better tailor our marketing to your needs.

You also agree that we may add a third-party cookie to your computer from the Company. This cookie will track you and your online behavior on other websites in order to offer you marketing based on your online behavior.

How We Use the Information We Collect

REFACOM processes personal data mainly for the purposes indicated below and for any other purpose mentioned at the time of collection:

  • Perform the functionalities through any of the platforms offered by the Company;
  • To enable good customer service, such as managing your requests, correcting incorrect information or sending information you have requested, e.g. newsletter, documentation;
  • To manage customer profiles, carry out market analysis and research;
  • For system administration and to obtain statistical data on the behavior and usage of our users;
  • To develop, deliver and improve our products and services by analyzing your behavior on our websites and apps.
  • Personal data is also used for analysis purposes to carry out segmentation and targeting, in order to develop personalised offers and services.
  • To send you information and promotions via email or other digital contact channels such as social media since you have an active customer relationship with us
  • To send important messages as communication about changes in our legal notice.

About cookies

When you use our site and app, personal data may be collected through cookies. This can only be done with separate consent. This will store information about your usage and the pages visited. This may include technical information about your device and internet connection such as operating system, browser version, IP address, cookies, and unique identifiers. When you visit our websites where our services are presented, different techniques may be used to recognize you in order to learn more about our users. This can be done directly or through third-party technology.

Right to be forgotten, storage and disclosure of personal data

You can withdraw your consent at any time by sending us a request via the "contact us" function.

Processing is in accordance with applicable legislation and means that personal data is not stored for a longer period than is necessary for the purposes of the processing. The Company will retain your personal data for as long as you have a business relationship with us. For marketing purposes, information older than 4 years is not used. This implies that the data will be erased when it is no longer relevant or necessary for analytics or direct marketing purposes for the purposes for which it was collected. Some information may be retained for a longer period of time as needed due to other legal requirements. However, the processing of personal data always ensures high security and confidentiality.

Your Rights and Choices

You have rights over your personal data and you can request the modification or destruction of your saved data. REFACOM will rectify, on its own initiative or at the initiative of the customer, the data deemed incorrect. You can also request that your data be erased or that its use be restricted at any time by contacting us. If you believe that we are not respecting your rights, please contact REFACOM or contact the Data Protection Authority in your country, at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_fr.htm.

You may at any time opt-out of receiving marketing communications from us by updating your account settings of our newsletter tool by clicking "Unsubscribe" in the email and SMS communications we send you. You are always welcome to contact our customer service team to help you stop our communications.

Links to other sites

In the event that our site contains links to third-party websites, websites or materials published by third parties, these links are provided for informational purposes only. Since REFACOM has no control over the content of these websites or its material, we are not responsible for their content. REFACOM is also not liable for any damage or loss that may result from the use of these links.

How to contact us

For more information on the management of personal data or if you have any questions, please do not hesitate to contact us via our contact form or by post:

REFACOM SA - Kesterbeeklaan 195 - 1651 LOT

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